Posted To: Pipeline Press

Thank you to Virginia’s Marc A. who, after reading my comment about companies keeping customers on hold due to “higher-than-normal call volume,” sent a note suggesting, “How great would it be if you called and they said, “Due to high call volume, we’ve staffed up our team to reduce your wait because your time is important and we want to be respectful of that fact.’?” There’s a tip for anyone in charge of their company’s answering machine. Remember the term “answering machine”? Or remember when Wells Fargo’s problems were in the headlines every day? They’re back with a Cease-and-Desist Order from the OCC along with a $250 million fine. Are you a Wells correspondent client? Questions should be addressed to your…(read more)

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Source: Mortgage News Daily