As servicing rights continue to be sold, and residential lender layoffs are rampant, here’s a quick reminder that anyone displaced can post their resume for free here; employers can view all resumes for a flat $75 for several months. Today I am passing through Chicago to the Indiana MBA conference. Unfortunately Chicago has the dubious distinction of being on the List of Top 10 Metro Areas where home prices are down the most. (Toledo, Rochester, and Detroit make up the top three.) Did you know that in 2020, there were the most first-time home buyers ever in history at 2.38 million? Interestingly the average age for a first-time homebuyer is 36 years old. What kind of customer experience are lenders offering these borrowers? In turbulent times like these, employees’ eyes and ears are tuned into what their leadership says and does. Research consistently shows that a focus on the employee experience (EX) and employee engagement results in higher revenues and productivity, better talent retention and recruitment, higher overall business growth and ultimately, happier customers. What should mortgage industry leaders be saying and doing to ensure a great employee experience? Check out the latest Customer Experience Tip by STRATMOR Group Sr. Advisor Sue Woodard with EX and engagement strategies for lenders. (Today’s podcast is available here. Want to know how lenders of all sizes can benefit from cutting-edge technologies and automation? Learn more about Black Knight and how the innovative solutions they provide are transforming the industry at
Source: Mortgage News Daily