Borrowers have become less satisfied with their mortgage lenders thanks to longer turn times and an unsatisfying digital process. Quicken Loans Inc. is now sharing the top spot with another firm.
Primary U.S. mortgage originators garnered an overall satisfaction index of 826 for this year. The scoring is based on a thousand-point scale.
The index, which reflects scores for more than 20 of the biggest residential loan originators, retreated from 2016, when the average score came in at 834.
Source: Mortgage Daily