Freddie Mac and its regulator are not doing a good enough job bird-dogging complaints by homeowners about the companies handling their mortgages, a federal oversight official said Thursday.

The mortgage giants eight largest mortgage servicers resolved more than 25,500 “escalated” complaints from homeowners between October 2011 and November 2012, but failed to take care of 21% of them within the required 30-day window, according to a report from the inspector general overseeing the Federal Housing Finance Agency.

Read the full article via Freddie Mac failing homeowners, watchdog says – Mar. 21, 2013.