After deteriorating last year, borrowers’ satisfaction with mortgage servicers was no better this year. One interesting observation was that mobile usage slowed. The best servicers were ranked.
The J.D. Power 2018 Primary Mortgage Servicer Satisfaction Study indicated that the industry average score for overall satisfaction was 758 on a thousand-point scale.
Last year, the index — a measure of satisfaction with the mortgage servicing experience based on six factors — was not much different at 754.
Source: Mortgage Daily
