An interim final rule is intended to give mortgage servicers more flexibility about when they can communicate with borrowers who have requested no contact.

At issue is the Fair Debt Collection Practices Act, which gives consumers the option to request that companies stop contacting them except for limited purposes.

The interim regulation addresses changes made last year by the Consumer Financial Protection Bureau requiring servicers to send written notices to borrowers at risk of foreclosure who have requested a cease in communication.

Source: Mortgage Daily