Two of the residential loan servicers that are considered to be among the five best saw borrower satisfaction erode this year. But the other three improved their standings.

The industry average score in the 2017 U.S. Primary Mortgage Servicer Satisfaction Study came in at 754 based on a 1,000-point scale.

Servicers lost ground this year compared to 2016, when the average score for the group of biggest mortgage servicers was 755.


Source: Mortgage Daily